WebReturn and Exchange Policy. Oticon Medical Processors & Accessories can be returned or exchanged within 90 days of the shipment date at no charge. To receive a credit, less shipping, handling and insurance charges, please call 1-888-277-8014 to request a Return for Credit form. The form must be filled out and returned along with the product. WebRepair, replacement and service. If you notice a failure or a decrease of performance with your sound processor, please contact directly your local Oticon Medical Customer Service for repair or replacement. In case of repair, Oticon Medical will lend you a sound processor during the time needed for the repair. Your latest maps will be needed.
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